General Terms and Conditions

1. Scope

These General Terms and Conditions apply to services provided by Levo Studio, Julius Grimm, Europaplatz 2/1, 72072 Tübingen, to entrepreneurs and clients, unless otherwise agreed in writing.

2. Services

Levo Studio provides services in the areas of cloud infrastructure, software engineering, website operations, deployment, migration, maintenance and technical support. The scope of services, deadlines and remuneration follow from the respective offer or contract.

3. Client cooperation

The client shall provide all information, access, content and approvals required for implementation in good time. Delays caused by a lack of cooperation may affect deadlines and effort.

4. Fees and payment

Remuneration and payment terms are governed by the offer or invoice. Unless otherwise agreed, invoices are due without deduction within the stated payment period.

5. Operations and availability

For hosting, infrastructure and support services, professional operation is our aim. Specific service levels, response times or availability commitments apply only where they have been agreed in writing.

Statements on the website regarding availability, resilience, performance, data protection, hosting location or infrastructure design describe the technical approach and the targeted service quality of Levo Studio. They do not constitute a guaranteed service level unless a specific SLA has been agreed in writing. Planned maintenance, third-party outages, DNS or registrar issues, force majeure, attacks, customer-side misconfigurations and external network failures are excluded from availability calculations. Backups, snapshots and recovery workflows serve to restore data but do not guarantee uninterrupted operation or complete data recovery unless otherwise agreed in writing.

6. Rights of use

Upon full payment, the client receives the contractually agreed rights of use to the work results. Rights to existing tools, libraries, open-source components and pre-existing materials remain unaffected.

7. Liability

Levo Studio is liable in accordance with statutory provisions in cases of intent and gross negligence. Otherwise, liability is limited to foreseeable damage typical for this type of contract, to the extent permitted by law.

8. Final provisions

German law applies. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. Amendments and additions must be made in text form.